FAQs

What types of events do you provide rentals for?

We offer rentals for weddings, corporate events, private parties, and more. Let us know your vision, and we’ll help bring it to life!

How far in advance should I book my rentals?

As soon as you are firm on your date! Ideally, large events such as weddings should be reserved at least 3-6 months in advance. However, we’re always happy to take
reservations with a shorter notice, as long as we have the availability. A rush fee may
apply for orders placed with less than 48 hrs notice.

Do you offer delivery and setup services?

Yes, we provide delivery, setup, and breakdown for all our rental items. Our delivery fee is based on location. Please reach out to us for pricing

What if an item is damaged during my event?

You assume responsibility for all items from the moment you receive them . Our replacement fees are included in your rental agreement, please make sure to read it.

Do you have an order minimum?

No. We are happy to accept all orders!

How can I request a quote?

Please fill out this form: Online Form or email us at info@thesalemcollection.com
Once we receive your online order request, our team will email you a quote invoice by the following business day.

What is required to make a reservation?

50% of your total balance will be collected as a non-refundable deposit. The remaining 50% of your total will be due 7 days prior to your delivery Once your deposit is made, you will receive an online rental agreement to review and sign.
Upon completion of the rental agreement, your order will be fully reserved.
Payment in full is required if your event is within 7 days of placing the order.

What is I need a specific delivery time?

We can arrange to deliver your items on a specific day and time for your event if we have that information a minimum of 4 days before your event. An additional fee may be applied to your order. These include:

  • Same day delivery and pick up 

  • Specific delivery/pick up days and/or times

  •  Deliveries/pick ups before 8 AM

  • Deliveries/pick ups after 5 PM for corporate, or 8pm for residential

  • Deliveries/pick ups on Sundays and holidays

What time will you deliver?

As a courtesy, we try our best to deliver your items the (business) day prior to your event
and pick up the following (business) day after your event. Our deliveries and pickups
take place during regular business hours: 8am-4pm. Delivery trucks are assigned the
most efficient route possible within that time frame.
On the week of your event, you will receive an email/text from our scheduling department
that will provide you with a time frame for your delivery and pickup.

Do I need to be home when you deliver and pick up?

We do require an adult to be present when we deliver to review the order with the driver and to verify that everything on your invoice was
delivered. It does not necessarily have to be the person whose name is on the order.

I don’t see my city on your list. Can you still deliver to me?

Yes! Please include your full delivery address and date of event on your online order form
And a member of our team will reach out  to confirm and provide pricing and delivery options.

The Curbside Delivery and Pickup fee does not include:

Set up/take down of your items or carrying items up/down any stairs/elevators or to your location.
If you have special requests, please let us know in advance and arrangements can be
made for an additional fee depending on availability.

How and where will my items be delivered?

The delivery/pickup fee includes curbside delivery and curbside pickup only. Your items will be left neatly stacked on carts in a single paved area. Upon pickup, all items must
be left stacked on their carts in the same location they were delivered.

Can I make changes to my order after I have paid?

We are happy to accept any additions to your order as long as we have the
items available for your date. Changes may be made until 4 days before your delivery date (excluding tents)
Canceling: Once your deposit is paid, we immediately remove your items from our
available inventory. This means we cannot offer those items to any other potential
customers. Therefore, any cancellations made within 7 days of your scheduled
delivery/will call day are non-refundable. All other cancellations made prior will receive a
50% refund of the total amount.

Do you set up my rental?

Yes and no. There are certain items that require our team to set up. (Tents). We are happy to set up any of the products or equipment you order. Reach out to us for the rate.

What form of payment do you accept?

We take all major credit cards and checks

We are committed to making your event go as smoothly as possible. We are happy to work with you and resolve concerns all the way up to the time of your event. 

**Please note that we will not accept disputes after your event has taken place.**